Frequently
Asked Questions

We integrate systems for the world's fastest-growing brands to automate manual work and eliminate financial and operational errors.

With our own proprietary platform and an exceptional team, we ensure that technology and data are scalable for leading brands like Represent Clothing, Adanola, and Stussy.

HighCohesion was founded in London in 2019 by three friends united by a shared passion for ecommerce.

Andy, Aran, and Luke brought together a unique blend of expertise from industry leaders like Patchworks, Deloitte, Estee Lauder, John Lewis, and Barclays, and set out to transform how fast-growing retailers solve complex technological challenges.

Our founding was driven by a simple yet powerful vision: to empower retailers by providing unparalleled technological solutions and putting data control back in their hands.

From day one, we committed to four key principles that continue to guide the way we operate:

Provide incredible service
Give retailers control of their data
Embrace the most complex challenges
Build a place where others are proud to work

Over the years, the business has taken many turns and is now growing in a way we’re very excited about.

We work with some of the world’s best and fastest-growing brands, including Stussy, Adanola, T.M.Lewin, Tangle Teezer, Skinnydip, and Nadine Merabi.

Check out our case studies to see some of the great work we’ve done with these brands, and others.

We’re headquartered in London, UK, but our team is fully remote, stretching from Barcelona to New Zealand.

Despite the distance, we make sure we meet up at least twice a year.

The HighCohesion team is made up of 9 full-time employees who are all experts in their field.

Meet the team.

We’re always on the lookout for talented individuals to join our team.

Check out our Careers page for the latest vacancies.

We integrate over 100 systems through our highly robust platform, including:

Ecommerce Platforms
- Shopify
- Magento
- Magento2
- CartDotCom
- SPS
- CommerceLayer
-OracleB2B
-Centra
-Unleashed

Warehouse & Logistics Management (WHM)
-Bleckmann
-Camelot
-JamesAndJames
-JD
-Ongoing
-Panther
-Peoplevox
-Radial
-Seko
-Torque
-Woodland

Enterprise Resource Planning (ERP)
-Brightpearl
-Cegid Y2
-MSBusinessCentral
-MSFaO
-Netsuite
-Priority
-RestApi

Accounting & Financial Management
-DynamicsNav
-SageOne
-Xero

Order & Inventory Management
-Akeneo
-DearSystems
-ItemOptix
-Stocky

Shipping & Delivery
-Aftership
-Metapack
-ParcelLab
-SendCloud
-ShipTheory
-ReBound

Customer Experience & Communication
-SES
-Klarna
-Loop
-StyleArcade

Data Integration & APIs
-AzureApi
-EventBridge
-Ftp
-HDX
-Retool
-S3
-Exporto
-LFLKOMS
-NetTickIT

Cross-Border & Currency Solutions
-XE
-Global-e

Specialised Retail Solutions
-Submarine
-TML
-Resourced
-Swap

In short: yes!

We regularly support brands generating 100,000+ orders an hour and thousands of orders per minute.

From day one, our Solution Design process uncovers any bottlenecks that we need to address. With dedicated infrastructure for each brand and each integration, we can do things like support super-fast processing power to get orders into your ERP and scale down speed for other systems that cannot handle large volumes quickly.

Everything is totally adjustable and we stress test at volume well before going live. We queue and store data that cannot be synced because of destination system limitations, meaning nothing is ever lost.

We operate an email-based, ticketed Support Desk. We also use Slack when we need to discuss a ticket in more detail, and we’re not shy of phone or video calls when needed.

Our current average ticket resolution time is less than 48 hours.

Read our Support Specification for the nitty-gritty details.

Everything we do up to go-live is designed to ensure this doesn’t happen:

Detailed Solution Design: Before implementation, we create a detailed blueprint for the integration, which is approved by the brand. This proactive planning helps prevent potential issues from the start.

Rigorous Testing:
- Internal testing by our expert team
- Detailed User Acceptance Testing (UAT)
- Stress testing that simulates peak data volumes

Precise Cutover Planning: We develop a meticulous cutover plan that details the transition from the existing setup to the new integration, often planned down to second-by-second detail.

Rollback Capability: In the unlikely event of unexpected issues, we have a pre-prepared rollback strategy. This means we can quickly revert to the previous system configuration, address any problems, and then re-attempt the go-live.

Dedicated Support Period: Following the launch, we provide two weeks of heightened care, where our team:

- Proactively monitors the new integration
-Tracks and addresses any real-time errors
- Makes small, targeted tweaks to resolve any edge cases

This approach ensures that potential issues are anticipated and swiftly resolved, creating a reliable and smooth integration experience.

SOLUTION DESIGN

This is a fixed price.

Sets up the Build phase to be a success through a series of workshops and analyses facilitated by our team.

Deliverables:
- Detailed requirements of each integration including acceptance criteria.
- Visual integration diagram illustrating how data will move between systems.
- A fixed price quote for the Build phase

BUILD, UAT, GO-LIVE & HYPERCARE

This is refined to a fixed price at the end of Solution Design

Deliverables:
- We build a basic version of all streams at an accelerated pace to get you testing as soon as possible.
- We work with you to design a smooth cutover process to ensure business continuity.
- Post-go-live, we spend two weeks in hypercare, closely monitoring your new integrations and supporting your team.

ONGOING

DATA STREAMING

Ongoing monthly data streaming through the HighCohesion platform.

Includes unlimited user access to the HighCohesion online Control Panel. You’ll have full visibility of every single piece of data moving through the platform.

SUPPORT PLAN

After the successful go-live of new integrations, our customers sign up for our fixed-price Support Plan.

Deliverables:

Scalable to the level of support you need, the Support Plan is there to:

- Proactively monitor integrations for issues and solve those caused by third-party systems.
- Integrate configuration changes when you have new ways you want to use your data.
- Launch new features or services for your customers that impact integrations.

As you know all too well, every brand is unique and faces its own set of challenges.

We work at pace to make integrations painless, but what we don’t do is quick and dirty fixes.

Our integrations are built to last and prevent disruptions to your operations during implementation. This takes time, but you will receive a detailed and accurate timeline during the Discovery phase.

You’ll be introduced to your Solution Designer very early on in the process and they will be your main point of contact throughout the project and beyond.

However, every team member will have knowledge of your project and be able to assist you.

The HighCohesion Control Panel gives users a clear view of the integrations we’re running for them—how they’re constructed and configured, plus transparency on every piece of data being transferred.

We'll give you a full demo so you can see it in action.

Success isn’t static. We’ve got to push things forward. Once your integrations are live and things are running smoothly, you’ll likely have big plans for the future. That’s where our Support Plan comes in handy.

Scalable to the level of support you need, the Support Plan is there to:

- Proactively monitor integrations for issues and solve those caused by third-party systems.
- Integrate configuration changes when you have new ways you want to use your data.
- Launch new features or services for your customers that impact integrations.

Fun Facts:

- Our current average ticket resolution time is less than 48 hours.
- Several brands have launched in new countries through a single support ticket!
- The cost is less than you might think. On average, our clients spend around £900 a month.

Our Support Plan is designed to give you peace of mind knowing that we’re on-hand whenever you need us.

Our partnerships are founded on a common goal: helping brands overcome their most pressing business challenges through a collaborative, customer-centric approach.

These are some of the great companies we currently work with:

Tech partners:
- Shopify
- Resourced
- Swap
- Loop
- PeopleVox
- Reveni
- Style Arcade

Agencies:
- Commerce Thinking
- We Are Whanau
- Superco

Logistics:
- Bleckmann
- Torque Logistics

Drop us a line and let’s see how we can work together.