HighCohesion pulled out all the stops to meet
D. Louise’s new 3PL and returns solution integration deadline.
The Snag
Launched during Covid lockdown, D. Louise quickly grew, attracting thousands of orders and investment from ex-Gymshark CEO Steve Hewitt.
But with growth came the need to adapt behind the scenes.
Ahead of Black Friday 2023, the team aimed to upgrade their order fulfilment with Bleckmann as their new 3PL — on a tight two-month timeline and with limited in-house tech support.
They also wanted to enhance their returns process by integrating ReBound for smoother, more reliable customer transactions.
With the clock ticking, HighCohesion stepped in to make it happen.
The Project
D. Louise needed a partner to steer it towards a successful Black Friday and Cyber Monday.
HighCohesion led a detailed Solution Design phase to address core issues rather than simply patch over the cracks.
Once aligned, we built integrations linking D. Louise’s Shopify store with Bleckmann (3PL) and ReBound (returns).
After rigorous testing, the system went live without a hitch.
The entire process took just six weeks — well within target and met with glowing feedback from D. Louise’s loyal customers.
The Results
Improved Customer Experience: An all-round improved buying and returns process = happier customers.
Reliable Integrations: Robust, dependable connections with Bleckmann were live in record time with little input needed from the D. Louise team.
Accelerated Growth: A rapid 3PL switch to Bleckmann freed the team up to focus on growth.
Glowing Feedback: D. Louise awarded HighCohesion full marks in the follow-up NPS survey.
“Being a tech partner in the e-commerce space comes with its own set of challenges.
Typically, you'll find a founder with a limited understanding of the tech landscape, while the tech partner serves as the glue connecting all the other stakeholders. HighCohesion has effectively eliminated these challenges.
Tom and Sophie have consistently demonstrated an exceptional level of patience, ensuring that they explain everything in layman's terms, which has been invaluable in helping me and others gain a deep understanding of our technological endeavours.
Whether it was collaborating with Bleckmann or other partners, it felt as though they had been part of our brand since day one.
Their remarkable work ethic and enthusiasm consistently exceeded our expectations, and they provided immediate solutions to any problems we came up against.
What's most crucial is that HighCohesion's services have enabled us to scale effectively, empowering us to realise our long-term potential. We are truly grateful for the ongoing partnership we have with them.”
