LSKD turned to HighCohesion to improve its data flow and smash 90,000 Black Friday orders without a single hitch.
The Snag
After years of rapid growth, LSKD faced mounting pressure on its people and systems.
With a single distribution centre serving two Shopify stores (AU/NZ and NA/Canada), inventory was being duplicated across stores, leading to overselling and customer frustration.
LSKD also planned to replace its ERP with new PLM and WMS systems to streamline logistics, purchasing, and product design, all of which needed integrating with Shopify.
Other agencies deemed the project too complex. HighCohesion stepped in to make it happen.
The Project
HighCohesion’s experience and flexible approach delivered a swift solution.
After starting in May 2022, we resolved LSKD’s issues within three months.
With one stock location and two Shopify stores, LSKD’s systems couldn’t keep up, causing overselling, customer frustration, pressure on customer service staff, and missed opportunities.
HighCohesion collaborated with LSKD’s warehouse team to optimise their new WMS, fix stock split feeds, and speed up order data processing to unlock the full potential of their systems.
The Results
Instant Improvements: 90,000 orders processed during Black Friday 2022 with zero data issues.
Data-Driven Growth: More accurate data flows empower better decision-making and future planning.
Rapid Problem Resolution: Inventory and overselling issues fixed within 3 months, despite complex system requirements.
Murilo Fabri
Warehouse Manager at LSKD
